Refund and Shipping Policy

Purpose

The purpose of this Policy is to provide a clear, fair and transparent framework by which the RAS NSW manages requests for refunds of fees, tickets, and other payments. This policy aims to:

• Ensure that all parties understand when and how refunds may be available, what conditions apply, and what the process is;
• Comply with relevant legal rights and regulations, including but not limited to under the Australian Consumer Law (‘ACL’) where applicable.

Procedures

• The RAS reserves the right to request proof of purchase in the form of for example an original tax invoice/receipt or card statement from the consumer when assessing refund eligibility. If consumers are unable to provide satisfactory proof of purchase, the RAS reserves the right to deny a refund request.
• If the RAS deems the refund eligible, refunds for all purchases will be processed within 10 business days from the date of approval using the consumers original payment method. Payments are processed via secure third party gateways, including CBA Consumers may see ‘RAS NSW’ or ‘AAR’ on their bank statements depending on the business unit handling the transaction.
• Valid identification and order confirmation details may be required to process The RAS is committed to protecting consumer privacy and the consumer identification documentation will be held in accordance with RAS Privacy Policy.
• The RAS reserves the right to deny any request for a refund in circumstances where the product or service in question was clearly advertised, marked, or otherwise communicated as “non-refundable” or with equivalent language indicating the exclusion of refund
• This reservation of rights is in addition to, and does not limit, any other grounds upon which the RAS may lawfully refuse a refund under applicable consumer protection laws or relevant terms and conditions.

Change of Mind

The RAS is under no obligation to provide a refund, exchange, or credit where a customer has simply changed their mind, made an incorrect choice, or no longer requires the product or service.

Requests for refund or exchange on this basis will be assessed at the sole discretion of the RAS. Nothing in this clause limits the customer's rights under applicable consumer protection laws where such laws grant non-excludable rights.

Consumer Guarantees

Consumers are entitled to certain statutory consumer guarantees in respect of goods and services purchased. Please note this policy does not affect the consumer rights under these guarantees provided by the ACL regulations or as required by law. Under the ACL, the applicable time period to assert those guarantees may vary depending on factors such as the nature of the goods or services, the price paid, and any representations made about them.

The RAS goods are supplied with guarantees that cannot be excluded under the ACL. In the event of a major failure, consumers are entitled to a replacement or a refund. However, where an item is damaged through misuse, neglect or abnormal use, the RAS reserve the right to not provide a refund.

Contractual Precedence

Please be advised that in the event of any inconsistency or conflict between the provisions of this policy and the terms of a valid and enforceable contract entered into by any customer either with the RAS or our external providers, the terms of the contract shall prevail. Specifically, any contractual obligations agreed upon between the parties shall supersede the provisions outlined in this refunds policy. This means that where a contract exists, the rights and responsibilities related to refunds will be governed primarily by the terms of that agreement.

Enquiries

Should customers have any enquiries or concerns regarding refunds, please contact the RAS at info@rasnsw.com.au or call (02) 9704 1111 during business hours.

Shipping and Delivery Procedures

Purpose

The purpose of this policy is to ensure that all products, materials, and merchandise are transported and delivered in a timely, secure, and reliable manner. This policy is designed to support operational efficiency, maintain product integrity, and uphold customer satisfaction throughout the delivery process.

Procedures

Order Processing

Upon successful order confirmation, the RAS will endeavour to process and prepare all orders for dispatch within three (3) to five (5) business days. Customers will receive a formal email notification once their order has been processed and dispatched. Please ensure that contact details provided at the time of purchase are accurate and current, as the RAS is not responsible for any delays or miscommunications arising from incorrect information. All orders are processed during standard business hours, Monday to Friday, excluding public holidays in NSW.

Delivery Methods

All deliveries are made through reputable courier or postal services, engaged by the RAS. Delivery times may vary depending on the customers location and the nature of the item ordered. Please note that all risk of loss or damage to items passes to the customer upon delivery to the nominated address, or upon collection (where applicable). Delivery services may require a signature on receipt.

Delivery Timeframes

• Sydney Metropolitan Area: 3–5 business days from date of dispatch;
• Regional NSW: 5–10 business days from date of dispatch;
• Interstate: 7–14 business days from date of

These timeframes are estimates only and are not guaranteed. While the RAS and its delivery partners strive to meet the above timelines, actual delivery may be subject to external factors beyond RAS control.

Collection Options

Certain orders may be available for collection at Sydney Showground, located at 1 Showground Road, Sydney Olympic Park NSW 2127, Australia. If eligible, customers will be notified of collection times and procedures via email upon order confirmation. Valid identification and order confirmation details may be required at the time of collection. The RAS is committed to protecting consumer privacy and consumer identification documentation will be held in accordance with RAS Privacy Policy.

Delays

Customers are advised that delivery times may be extended during periods of high demand, including but not limited to the Sydney Royal Easter Show and other major events managed by the RAS. In such instances, the RAS will make reasonable efforts to notify affected customers of any anticipated delays and provide revised delivery estimates where possible.

However, the RAS accepts no liability for delivery delays caused by courier or external providers, force majeure events, or other circumstances beyond its reasonable control. In instances where delivery fails due to courier error or an undeliverable address, the RAS will evaluate the eligibility for either reshipment or refund. Consumers will be required to notify the RAS within seven (7) business days from the expected delivery date in order to initiate a claim.

Contractual Precedence

Please be advised that in the event of any inconsistency or conflict between the provisions of this policy and the terms of a valid and enforceable contract entered into by any customer either with the RAS or our external providers, the terms of the contract shall prevail. Specifically, any contractual obligations agreed upon between the parties shall supersede the provisions outlined in this refunds policy. This means that where a contract exists, the rights and responsibilities related to refunds will be governed primarily by the terms of that agreement.

Enquiries

Should customers have any enquiries or concerns regarding order, delivery status, or eligibility for collection, please contact the RAS at info@rasnsw.com.au or call (02) 9704 1111 during business hours.